Kaaipo Trends ("we" and "us") is the operator of (https://kaaipo.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Returns

Please read our refund/return policy https://kaaipo.com/pages/refund-policy 

2. Delivery Terms

Transit Time Domestically

We pack your orders on demand within 2 – 3 business days.

Our shipping partners take 2 to 7 days to deliver the orders based on the location of the customer. Total turnaround time for delivering your product will be 4 to 10 days.  

P.O. Box Shipping

Kaaipo Trends will ship to P.O. box addresses using postal services only. 

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

3. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

4. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

5. Cancellations

If you change your mind before you have received your order, we are unable to accept cancellations. If an order has already been dispatched, please refer to our refund policy.

6. Customer service

For all customer service enquiries, please email us at info@kaaipo.com.